FAQ

What are the shipping charges?

There are no shipping costs; all orders include free shipping.

How will the canvas be shipped?

With a standard delivery, your items are dispatched with one of our selected shipping partners:

  • DHL
  • DPD
  • UPS
  • TNT/FedEx

What is the shipping time?

After the print is ready to ship, the shipping time will be based on your location but typically between 7 to 12 working days.

What if my canvas arrives damaged?

Despite extensive and secure packaging, unforeseen circumstances can lead to orders being damaged during transit. We recommend accepting the shipment during delivery even if there is identifiable damage to the packaging.

Please take photos of the damage and then email: info@candidavonbraun.com at your earliest convenience with the pictures of the damage. Accepting the shipment and taking photos will help us expedite the process of resolving the issue and arranging for a replacement. If you refuse the shipment, we will have to wait for the order to be returned to us before we can start to arrange the replacement.

What is your return policy?

We offer a lifetime guarantee for quality and workmanship of our canvases.
If there are any defects with the canvas, we will send you a replacement or a refund.
If you would like to return the canvas for a refund, and there are no defects or workmanship issues with the canvas, we ask that you cover the cost of the return shipment.

Will my credit card be secure?

We use a secure server for all our transactions to ensure the protection of your sensitive personal information.

What are the differences between stretched and framed canvas?

Stretched, Ready to Hang Canvas

  • Arrives ready to hang on the wall. The canvas 'wraps' around timber stretcher bars 1.5in thick.
  • The edges of the artwork wrap around the frame for a clean, modern finish.
  • Stretched canvases give the look and feel of a clean, modern finish and gallery feel.

Professionally Framed Canvas

  • Choose your desired floating frame color, and we'll do the rest.
  • Your artwork will arrive professionally framed, and ready to hang on the wall.
  • A floating frame creates a “floating” effect on the art that's inside, adding a dimensional effect with visual impact.

What materials do you use and how long will it last?

The materials we use are guaranteed to last over 100 years. As a result, we can offer a lifetime guarantee for our canvases.

The printing process is Giclee with Pigment Ink on a Premium Fine Art Matte Canvas 410g/m2.

How do I clean the canvas?

The canvases are quite durable once given our protective coating and should resist most scratches, smudges, fingerprints, etc.
You can dust canvases with a soft, dry cloth. If your canvas needs deeper cleaning you may try a damp cloth but we cannot guarantee or recommend this.
Should the canvas get nicked and lose ink in a certain area, it can be touched up with waterproof felt-tip markers or touch-up paint.

What is the best condition for displaying my prints?

Keeping the prints in the right environment will maximize their life.

  • Direct sunlight will cause the colors to fade prematurely.
  • Pollutants such as smoke will also negatively impact the lifespan of the media.
  • Excess humidity may cause molding. Extreme low humidity will cause the wood stretcher frame to shrink which may cause the stretch to be less tight and result in sagging. This effect is temporary and will go away once it returns to a normal humidity range.
  • The lighting conditions also affect how the prints will be viewed. Our monitors and printers are calibrated to ambient light conditions of D50 (5000K daylight). Viewing under different light conditions may affect how the colors are perceived by your eyes.